Terms and Conditions
Article 1 – Definitions
In these Terms of Service, the following definitions apply:
Consumer: a natural person acting for purposes outside their trade, business, or professional activity, entering into a distance agreement with the Seller.
Day: a calendar day. Business day: Monday to Friday, excluding public holidays.
Distance agreement: a contract concluded within an organised system for remote sales, where only means of remote communication are used up to and including the conclusion of the agreement.
Means of remote communication: any method that enables a contract to be concluded without both parties being physically present.
Right of withdrawal: the consumer's right to return products and receive a refund as set out in Article 6 and in our Return & Refund Policy.
Seller: The Hayes Family, as identified in Article 2.
Terms: these Terms of Service of The Hayes Family,.
Article 2 – Business Information
Store name: The Hayes Family Hamptons
Operating entity: Chafo Commerce LLC, a limited liability company registered in the State of Colorado, United States
Registered address: 1500 N Grant St, Ste 5192, Denver, CO 80203, United States
Email: info@thehayesfamily.us
Registration information: available on request.
Article 3 – Applicability
These Terms apply to all offers made by The Hayes Family Hamptons and to every distance agreement concluded between The Hayes Family Hamptons and a consumer. Our Return & Refund Policy, Shipping Policy and Privacy Policy form part of these Terms.
Before finalising a purchase, the consumer can review these Terms. At checkout, the consumer agrees to these Terms by completing the purchase.
If additional conditions apply to specific products or services, the provision most favourable to the consumer prevails in case of conflict.
If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force. The invalid provision will be replaced with a provision that reflects the original intention as closely as possible.
Article 4 – Offers
Offers with a limited validity period or specific conditions are clearly indicated. All offers are non-binding; The Hayes Family Hamptons may modify, suspend or withdraw offers at any time.
Each offer contains a description of the products. Images represent the products as closely as possible, although slight variations in colour or appearance may occur.
Article 5 – Formation of the Agreement
An agreement is concluded once the consumer accepts the offer by completing the checkout and payment. The consumer receives an order confirmation by email.
Article 6 – Right of Withdrawal and Returns
Consumers may return products within 30 days of delivery without giving a reason, whether bought at full price or on sale, provided the products are unused, unworn, unwashed and undamaged, with all original tags attached.
Return requests are made by email to info@thehayesfamily.us. We provide the return address within two business days. The product must be shipped within 15 days of receiving the return address, using a trackable shipping method.
The full return procedure is described in our Return & Refund Policy.
Article 7 – Costs and Refunds in Case of Return
Return shipping costs, including any customs charges on the return, are paid by the consumer. A restocking fee of USD 20 is deducted from the refund for each approved return, except where the product arrived defective, damaged or incorrect.
Refunds are issued to the original payment method within 15 days after the returned product has been received by our fulfilment partner.
Article 8 – Exclusions from Returns
For hygiene reasons, earrings and lingerie cannot be returned, unless they arrived defective or damaged.
Article 9 – Pricing
Prices are stated in US dollars. Prices stated in offers remain valid for the duration specified, unless adjustments are required due to legal or regulatory changes. Shipping within the United States is free of charge.
Article 10 – Conformity and Warranty
The Hayes Family Hamptonst ensures that products comply with the agreement and with reasonable expectations of quality and usability. If a product arrives defective, damaged or incorrect, The Hayes Family Hamptons will provide a free replacement of the same product, without shipping costs, return shipping costs or restocking fee. If a replacement is not available, the affected product is refunded in full, as described in our Return & Refund Policy.
Article 11 – Shipping and Delivery
The Hayes Family Hamptons works with third-party fulfilment and logistics partners in China. Orders are shipped from China.
Orders are processed within 1 to 3 business days, usually on the next business day. After processing, delivery takes on average 5 to 12 business days, depending on the delivery location.
Every order is shipped with tracking. Tracking information is available through the Track Your Order page on our website.
Delivery times can be affected by factors outside our control, such as customs procedures, weather and peak periods. If a delay occurs, we inform the consumer as soon as reasonably possible.
Article 12 – Payment
Full payment is made at the time the order is placed. The Hayes Family Hamptons reserves the right to correct obvious errors in pricing, descriptions or product availability.
Article 13 – Complaints and Contacting Us First
Complaints can be submitted by email to info@thehayesfamily.us. We respond within 24 hours.
If there is any problem with an order, we ask the consumer to contact us first, so that we can resolve it directly. Most issues are resolved faster this way than through a payment dispute. This does not affect the consumer's statutory rights or any rights the consumer has with their bank or card issuer.
Article 14 – Governing Law
These Terms and all agreements between The Hayes Family Hamptons and the consumer are governed by the laws of the State of Colorado, United States. If mandatory consumer protection laws of the consumer's state or country of residence provide additional rights, those rights remain applicable.
Article 15 – Amendments
The Hayes Family Hamptons may update these Terms. Changes will be communicated at least 30 days before they take effect. The version that applied at the time of the order governs that order.
Article 16 – Statutory Rights
Nothing in these Terms limits or excludes rights granted to consumers under applicable consumer protection laws. All statutory rights remain fully valid and may differ depending on the country of residence.